Level of nursing care quality on examples of Wroclaw Medical University Hospital wards

Abstract

Background. The quality of nursing care can be defined as the perceived satisfaction and perceived by the patient. It is one of many ways of measures of evaluation of nursing care and the perceived overall care provided in health care facilities. The patient has the right to demand and expect a good quality of care and to participate in its course. On the feeling of satisfaction with the care consists of many elements: from demographic factors ending with the patient in the hospital environment. Objectives. Comparison of nursing care quality on the 3 wards in Wroclaw Medical University wards: Cardiology, Angiology and Nephrology. Material and methods. The study included 150 patients hospitalized in Wroclaw Medical University on 3 hospital wards: Nephrology, Cardiology, Angiology. We used as a research tool NSNS Scale – Polish version. Statistical analysis was performed in the Microsoft Excel 2010 Analysis ToolPak package and Statistica version 10. Statistical tools: descriptive statistics, test U Mann-Whitney, Spearman correlation test and Kruskal-Wallis. Results. The average experience scale score for the whole hospital was 63.66, satisfaction scale was 69.26. We demonstrated impact of education on the outcome of the scale of the experience and all demographics data, beyond gender, on the outcome of the satisfaction scale. There was no effect of the length of time spent at the hospital on the result of the scale. Conclusions. Further studies should be carried out assessment of patient satisfaction with the level of quality of nursing care. The level of quality of nursing care is a factor in a dynamically changing and is dependent on many variables.